Technical
Support
As new and improved technologies enter
into the market, it is essential for
product companies to concentrate all
their resources on building their core
product and improving it to match the
technological changes. Additional activities
such as support, customization or enhancement
of an existing product can be outsourced.
Concentrating on these activities can
unnecessarily dilute their resources
and shift them away from their point
of focus. Most product companies would
rather allocate all resources in coming
up with new and improved versions of
their product and leave the “handling”
of the product to support companies.
Siri’s professional services
group offers support to our clients
on a 24x7 basis adopting the popular
‘follow the sun’ model.
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Support in International
languages
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Technical support
Our support procedures adhere to COPC
standards. We use a custom home grown
“Chess Clock application”
for accurate time tracking.
With a strong support staff that is
conversant in English, French, German,
Spanish, Dutch, Japanese, etc., and
procedures that adhere to COPC standards,
we have provided integrated support
and maintenance to several product companies
over the past decade
